FAQ
Managing and creating your Unilever Digital Coupon account
My password doesn't work/ I forgot my password
Please click here to have your password sent to the e-mail address you provided when you created your Unilever Digital Coupon account.
How many characters can I use to create my password?
Your password must be between 4 and 16 characters and must contain at least one number and one letter.
Where can I get help if I have trouble logging into my Unilever Digital Coupon account?
You may contact us by clicking on the "Help Center" link on any page of the promotional Web site. Please fill out the form and we will get back to you as soon as possible.
May I opt out of receiving e-mails in the future?
Yes, you can opt out of receiving future e-mails from Unilever. You may unsubscribe by going to the Help Center and choosing Unsubscribe. The only e-mails you will receive from Unilever are transactional and they include the initial welcome message, coupons confirmation messages, any error messages related to adding coupons to your card and any replies to customer service or password requests.
How the Unilever Digital Coupon program works
How do I get a shopper's card?
Shopper cards can be obtained at any Kroger or participating Kroger retailer (see question below).
What stores are participating in the Unilever Digital Coupon program?
The following stores are participating in the promotion:
Kroger, King Soopers, Fry's, Smith's, Dillons, JayC and City Market.
You can also click on the "My Cards" page and click the view all participating retailers to see the stores.
Can I remove coupons from my shopper's card without spending them?
No, once coupons have been entered onto your shopper card, they cannot be removed. They need to remain on your card until they expire or you redeem the coupons.
Can I load multiples of a coupon onto my shopper's card?
No, each coupon may only be loaded onto your card once.
Can I load the same coupon onto different Shopper cards?
No, each coupon may only be loaded onto one card at a time.
How long does it take until my coupons are active on my card once I enter them?
It takes up to one hour before the coupons are available on your card to redeem at your retail store. The only exception is that in some cases you can use your alternate ID (usually your phone number) instead of your card number. If you use your alternate ID on your first visit to the Unilever Digital Coupon site, after that first visit it, will take up to 24 hours for coupons to be available on your card.
What happens if my discount did not apply when I purchased my product at the store?
If your discount was not applied properly, contact the Unilever Digital Coupon customer service for assistance by clicking on the "Help Center" link in the bottom navigation.
How can I view coupons loaded on my shoppers card?
You can click on the "My Coupons" link to view active, redeemed, and expired coupons.
How do I switch between cards on my coupon page to load offers?
Click 'My Coupons' link and select another store in the drop down menu.
Can I print my coupons?
Once you have loaded coupons onto your shopper card, click the "My Coupons" link located on the top of the page. On the "My Coupons" page, you can click on the print shopping list option.
How can I change or add a shopper card?
Once you have logged into your account, click on the "My Shopper's Card" link and you can change or add a card on the My Shopper's Card.
Privacy and Security
Does Unilever and my Retailers' protect my privacy?
Yes; you can view our privacy policies by clicking below:
Unilever privacy policy
Kroger privacy policy
Contact Us
Where can I get help if I have trouble with something that is not addressed in the FAQ?
Contact our Consumer Support team by clicking on the "Help Center" link located on any page of the Unilever Digital Coupon site. Please include a brief description of the problem that you are having.
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