Coupon Help

You must have an online account registered on www.frysfood.com with your active Shopper's Card number attached.  Once you’ve signed in your card number should be listed in the middle column, second box down on the My Account page.

If you already have an online account with your active Shopper's Card information, you are ready to go. Login and start using digital coupons today.

If you have an online account without your Shopper's Card number associated, simply sign into your online account, navigate to the My Account page and select “Edit Shopper’s Card Information” (middle column, second box down).  Once your shopper’s card information has been added to your online account, you will be able to load offers directly to your card.

Go to www.frysfood.com and select the "Create an Account" link and walk through the quick account creation process.  In order to load digital coupons to your card, please add your shopper’s card number or alternate id (i.e. phone number) to your new Fry's account during the registration process.

Shopper's Card can be obtained at any Fry's store or participating Fry's banner retailers (see participating stores below). 

Simply sign into your online account and navigate to our Digital Coupons page.  All the Digital Coupons available to load to your card will be displayed.

Simply click the "View My Coupons" button after you have signed into your online account to view the coupons that have already been loaded to your card.

Yes.  After logging in to the digital coupons, click "View My Coupons", then click on the "Print List" button to print your list of coupons.

Coupons are generally available within a few minutes but can take up to an hour before they can be used in the store.

Digital offers deductions/discounts will appear on your receipt below the qualifying item(s).

If your discount was not applied properly, contact our Digital Coupons Tech Support team by clicking on the "Coupon Help" link on your My Coupons page at http://www.frysfood.com/digitalcoupons

The coupons will expire at different times. The coupon expiration date is displayed next to the coupon image on the Digital Coupons page and the My Coupons page.

Yes, most coupons can be removed once they have been added to your Shopper's Card by clicking on the “View My Coupons” and remove the coupons from your card. 

Expired coupons will not appear on your card.  The maximum amount of coupons allowed on your card does not include expired or redeemed coupons.

• Coupon or offer was loaded through another Fry's program such as email or targeted promotion
• Coupon or offer was loaded from another partner site and is available at Fry's
• Someone in your household had loaded a offer to their card which may be different than yours

Most offers are available for loading one time per card, per account.  Offers are not eligible to be reloaded after redemption.

Yes, your digital offer offers are able to be used at any Kroger or Kroger Banner store that uses a shopper card. Please see Participating Location (under the Digital Coupons Rules header) for further details.

When a digital coupon is used - it will appear on your receipt right underneath the qualifying item(s).  It will disappear from your Active coupons tab immediately and show up on your Redeemed tab on the next business day.

After you sign in, you will only see the offers that you (or anyone else in your household) have not chosen yet.

After logging in to your account, select on the "My Account" page. 
1)  Is your shopper's card number listed here (middle column, second box down)? 
2)  Are there any symbols in your Contact Information (such as "&")?  Some symbols can interfere with the sign in process.

Some email providers (such as Yahoo) may take up to 24 hours to deliver our confirmation emails.  If this time period has passed, please contact the Customer Service Center via web form (https://customer.frysfood.com/comments/comments.aspx) or toll-free at 1-866-221-4141 (Monday through Friday 9:00am to 9:00pm EST).  Please mention “confirmation email”.

This is typically caused by your email client blocking hyperlinks in an attempt to “protect” you.  Please modify your security settings to allow hyperlinks to be active.  Additionally you may check your email via your email providers website instead of your desktop email client (Outlook, Thunderbird, AOL, Verizon, etc).  When viewing the message via your email providers’ website, the hyperlinks should no longer be disabled. 
If the problem persists, please contact the Customer Service Center via web form (https://customer.frysfood.com/comments/comments.aspx) or toll-free at 1-866-221-4141 (Monday through Friday 9:00am to 9:00pm EST).  Please mention “confirmation email”.

Either select the “Forgot my Password” hyperlink below the User ID & Password or navigate to https://customer.frysfood.com/ForgotPassword.aspx. Once you enter the email address associated with your online account, you will be sent a password reset email.  This will allow you to create and confirm your new password.  Passwords need to be at least 6 digits long and contain at least 1 number.

This message indicates that there is no online account registered under the email address provided.  Please select “Create an Account” and follow the steps to register a new online account with your email address & shopper’s card.

You may have entered the wrong information.  Please double check the information and try again.

It is possible for you to receive emails from us without having an online account.  If your email address was provided on your card application, you will receive email messages from us without having an online account. Please create a new online account.

Please contact the Customer Service Center via web form (https://customer.frysfood.com/comments/comments.aspx) or toll-free at 1-866-221-4141 (Monday through Friday 9:00am to 9:00pm EST).  Please mention “online account registration”.

Please check the card number that you entered.  Make sure that it’s 12 digits long, all digits entered are correct and that you haven’t included any additional spacing or symbols.

Your card number may have been linked to another email address at one point in the past.  This can happen if you used created an online account with an old email address or if another family member has created an online account using the card number. 
Please contact the Customer Service Center via web form (https://customer.frysfood.com/comments/comments.aspx) or toll-free at 1-866-221-4141 (Monday through Friday 9:00am to 9:00pm EST).  Please mention “card number not accepted”.

This error dialog occurs because the last name or zip code you’ve entered to verify your card number does not match the information we have stored on your account. 
Please contact the Customer Service Center via web form (https://customer.frysfood.com/comments/comments.aspx) or toll-free at 1-866-221-4141 (Monday through Friday 9:00am to 9:00pm EST).  Please mention “last name & zip code verification”.

This error dialog typically occurs when there was a problem with the preferred store location selected.  Please select the next closest location as your preferred store instead. 

Please contact the Customer Service Center via web form (https://customer.frysfood.com/comments/comments.aspx) or toll-free at 1-866-221-4141 (Monday through Friday 9:00am to 9:00pm EST).  Please mention “online account registration”.

Limit of one coupon per item. Digital coupons and paper coupons may not be combined on the purchase of a single item.

Digital coupons do not double.

The following stores are participating in the digital coupon program: Kroger, Ralphs, King Soopers, Fry's, Smith's, Dillons, Baker's, Gerbes, QFC, Jay C, Fred Meyer, City Market, Owens, Pay Less, Food4Less Fremont.

Please see our Privacy Policy posted on our website.
(http://www.frysfood.com/company_information/Pages/privacy_policy.aspx).

What are the Terms & Conditions of your website?
Please see the Terms & Conditions posted on our website.
(http://www.frysfood.com/company_information/Pages/terms_conditions.aspx)

Please use the following contact information for further assistance. Please provide specific details when contacting these teams so that they may assist you as quickly and efficiently as possible.

Digital Coupons Tech Support - Digital Coupons program technical support questions:
Web form (http://www.softcoin.com/Sites/Kroger_ECoupons/Page/HelpPage)
1-888-553-3003 (Monday through Friday 9:00am to 9:00pm EST)

Online Account / Website Support - Online account & general website support questions:
Web form (https://customer.frysfood.com/comments/comments.aspx)
1-866-221-4141 (Monday through Friday 9:00am to 9:00pm EST)

Customer Service Center - All other general customer service questions:
Web form (https://customer.frysfood.com/comments/comments.aspx)
1-800- 576-4377 (Monday through Friday 9:00am to 9:00pm EST)