Find Stores
Close
Please enter the your ZIP code or city/state.
Coupon Help
To contact Kroger with your questions about your coupons: |
How the Hilander Digital Coupons program works |
| How the Hilander Digital Coupons program works |
Customers are able to load coupons and offers right onto their Shopper's Card from Hilander and participating Kroger Company sites.
Offers are loaded to your card within a few minutes and are ready to be used at your www.hilander.net store.
You may also manage your digital coupons at www.hilander.net
|
| How can I participate in the digital coupons program at Hilander?
You must have an active Shopper's Card and an account on www.hilander.net registered with your Shopper's Card number.
What if I already have an online account?
If you already have an online account with your active Shopper's Card information, you are ready to go. Login and start using digital coupons today.
What if I don't have an online account?
If you have an online account but have not provided your Shopper's Card number, simply update your account with card information. Once you have confirmed your new or updated account information, you will be able to load offers directly to your card. Go to www.hilander.net and select the "Register" link and walk through the quick account creation process.
How do I get a Shopper's Card?
Shopper's Cards can be obtained at any Hilander store or participating Kroger banner retailers (see participating stores below). When you provide a valid email address, a confirmation email will automatically arrive to your email account within 15 days after you first use your card in the store. Simply follow the direction provided and within a few minutes your online account will be set up.
Where can I get help if I have trouble logging into My Hilander account?
Contact our Consumer Support team by clicking on the "Contact Us" link on the bottom of any page. Fill out the form and our Consumer Support Team will get back to you as soon as possible.
What stores are participating in the program?
The following stores are participating in the digital coupon program: Kroger, Ralphs, King Soopers, Fry's, Smith's, Dillons, Baker's, Gerbes, QFC, Jay C, Fred Meyer, City Market, Owens, Hilander, Pay Less, Food4Less Fremont.
Can I remove coupons from my Shopper's Card without spending them?
Yes, once coupons have been added to your Shopper's Card, you can click on the My Coupons link in My Account and remove coupons from your card.
How can I view the coupons that are available to load to my Shopper's Card?
Simply login to your online account where your coupon information will displayed for you.
Can I load the same Coupon onto different Shopper's Cards?
Most offers are available for loading one time per card and offer are not eligible to be reloaded after redemption.
How long does it take until my coupons are active on my card?
Coupons are generally available within a few minutes but can take up to an hour before they can be used in the store.
What happens if my discount did not apply when I purchased my product at the store?
If your discount was not applied properly, contact our Consumer Support team by clicking on the "Coupon Help" link on your My Coupons page at www.hilander.net
How can I view coupons loaded on my Shopper's Card?
Click on the "My Coupons" link in My Account to view your active, redeemed and expired coupons.
Can I print a list of the coupons on my card?
Yes, once you have loaded coupons onto your Shopper's Card, click the "My Coupons" link located on the left side of the page. On the My Coupons page, click the "Print Shopping List" link to print your list of coupons. You can choose to print the shopping list with or without the images.
How do I know when the coupons expire?
The coupons will expire at different times. The coupon expiration date is displayed next to the coupon image on the Digital Coupons page and the My Coupons page.
|
| Privacy and Security |
| Does Hilander protect my privacy?
Yes, you can view our Hilander Privacy Policy |
| Contact Us |
| Where can I get help if I have trouble with something that is not addressed in the FAQ?
Contact our Consumer Support team by clicking on the "Coupon Help" link located on the Digital Coupons page or the My Coupons page. In your message, please include a brief description of the issue or question. |
|
Special Offers & Promotions
Sign up to receive our monthly newsletter.
