Coupon Help

You must have an online account registered on www.qfc.com with your active Shopper's Card number attached.

If you already have an online account with your active Shopper's Card information, you are ready to go. Simply log in and start using digital coupons today.

To associate your Shopper’s Card with your online account, simply sign into your online account, navigate to the My Account page, select Shopper’s Card and select “Edit.” Once your Shopper’s Card information has been added to your online account, you will be able to load offers directly to your card

Go to www.qfc.com and select the "Create an Account" link and walk through the quick online account registration process. In order to load digital coupons to your card, please add your Shopper’s Card number or alternate id (i.e. phone number) to your new online account during the registration process.

A Shopper's Card can be obtained at any QFC (see participating stores below). 

Simply sign into your online account and navigate to our Digital Coupons page.  All the Digital Coupons available to load to your card will be displayed.

Click the "View My Coupons" button after you have signed into your online account to view the coupons that have already been loaded to your card.

Yes, after logging in to the digital coupons, click "View My Coupons", then click on the "Print List" button to print the list of coupons you have selected.

Coupons are generally available within a few minutes but can take up to an hour before they can be used in the store.

Digital offers deductions/discounts will appear on your receipt below the qualifying item(s).

If your discount was not applied properly, contact our Digital Coupons Tech Support team by clicking on "Coupon Help" and then "Contact Us" from the digital coupons page.

Our digital coupons expire at different times depending on many factors. The coupon expiration date is displayed next to the coupon image on the digital coupons page as well as the My Coupons page.

Yes, most coupons can be removed once they have been added to your Shopper's Card by selecting “View My Coupons” and removing the coupon of your choice from the list.

Some offers cannot be removed for the following reasons:

•	The coupon or offer was loaded through another program such as an email or targeted promotion. The offers will have the words “Special Offer Type” called out on the offer.
•	The coupon or offer was loaded from another partner site and is not available on our website.
•	The offers were loaded by someone else in your household.

Once a coupon has expired, it will be moved to the Expired Coupons section of the My Coupons page. These coupons will no longer be active on your card. The maximum amount of coupons allowed on your card does not include expired or redeemed coupons.

Most offers are available for loading one time per household.

Yes, your digital offers are able to be used at any Kroger or Kroger Banner store assuming:

•	The product is carried at that store. Rain checks or “make good” offers are at your manager’s discretion.
•	The Banner store uses a Shopper’s Card or loyalty card.

When a digital coupon is used, it will appear on your receipt right underneath the qualifying item(s).

Active coupons that have been redeemed will be removed from the Active Coupons tab immediately and will be displayed in the Redeemed Coupons tab by the next business day.

After you sign in, only the offers that are currently available to you (or your household) will be displayed. Any offers that have already been loaded or redeemed will no longer display.

After logging in to your account, select on the "My Account" page.

•	Is your Shopper’s Card number listed under the Shopper’s Card field?
•	Check the Contact Information field for symbols. If “John & Jane” is currently listed as the First Name, please change this to “John and Jane” or simply “John.” Symbols or special characters such as “&” can sometimes interfere with the sign in process and need to be removed.

Certain email providers (such as Yahoo!) may take up to 24 hours to deliver our confirmation emails. If this time period has passed, please contact our Online Account team via their contact information below.

This is typically caused by email client software blocking hyperlinks in an attempt to “protect” you. Please modify the security settings of this software to allow hyperlinks to be selected.

Additionally, you may check your email online via the website of your email provider (www.aol.com, etc) instead of through the desktop email client software (Outlook, Thunderbird, AOL, Verizon, etc). This will bypass any interference from the email client software, so the confirmation hyperlink should work without issue.

If the problem persists, please contact our Online Account team via their contact information below.

Either select the “Forgot my Password” hyperlink below the User ID & Password or navigate to https://customer.qfc.com/ForgotPassword.aspx. Once you enter the email address associated with your online account, you will be sent a password reset email.

This will allow you to create and confirm your new password.  Passwords need to be at least 6 digits long and contain at least 1 number.

This message indicates that there is no online account registered under the email address provided.  Please select “Create an Account” and follow the steps to register a new online account with your email address & Shopper’s Card number.

You may have entered the wrong information.  Please double check the information and try again.

It is possible for you to receive emails from us without having an online account.  If your email address was provided on your card application, you will receive email messages from us without having an online account. Please create a new online account.

It is possible for customers to receive emails from us without having an online account. If your email address was provided on your original card application, you will receive email messages from us even though an online account has never been created. Please select “Create an Account” to create a new online account.

Please check the card number that you entered. Make sure that it is 12 digits long with no additional spacing or symbols and that all digits were entered correctly. If the problem persists, please contact our Website Support team via their contact information below for further assistance.

Your card number may have been linked to another email address or online account at some point in the past. This can happen if an online account was created with an old email address or if another family member has created an online account using the card number in question. Please contact our Website Support team via their contact information below for further assistance.

The last name and zip code that we have on file is used to verify that you are the correct card holder. Unfortunately this information is sometimes out of date. When this happens, the error dialog above will display. Please contact our Web Support team via their contact information below in order to update your information and complete the online account registration process.

This error dialog can occur for two reasons:

•	There is a problem with the preferred store selected. Please double check the preferred store selection.
•	The card number is brand new and has not been scanned at a store. The card will need to be scanned at store before registering it online.

Please contact our Website Support team via their contact information below for further assistance.

Coupons are limited to one per item. Digital coupons and paper coupons may not be combined on the purchase of a single item.

Digital coupons do not double.

Kroger
Ralphs
King Soopers
Fry's
Smith's
Dillons
Baker's
Gerbes
QFC
Jay C
Fred Meyer
City Market
Owen's
Pay Less
Scott's
Food 4 Less
Food 4 Less Fremont

Digital coupons are not eligible on close-out items on sale as a "Manager's Special," or if the value of the coupon exceeds the price of the item.

Our mobile application is available for iPhone and Android devices. Click here for more information.

Yes, an online account is required to use the mobile application. Changes made to either your online account or via the mobile application will be reflected in both places.

Our mobile application is available to you free of charge.

For iPhone devices, search for keyword “Kroger” in the App Store (via your device) or iTunes (via your desktop) to locate and download the application.

For Android devices, search for keyword “Kroger” either in the App Market (via your device) or via http://market.android.com (on the web) to locate and download the application.

Yes, you can download and use the Kroger mobile application at any of our banner stores listed above. The functionality will be the same but the application will still be called “Kroger Co.”

Yes, any changes made in the mobile application will be synchronized with your online account.

Yes, offers will be loaded to your card within a few minutes and are available for use right away.

Offers will no longer appear in your selected coupons on the mobile application within minutes of being redeemed at the register.

Contact our Digital Coupons Tech Support via their contact information below.

Contact our Website Support team via their contact information below for mobile application support.

There may be times when a certain carrier's network is not accessible in store. Unfortunately, there is nothing we can do in these situations; however, service interruptions will not impact changes or updates made to your coupon account through the mobile application before the loss of service.

Please see our Privacy Policy posted on our website.

Please see the Terms & Conditions posted on our website.

We have a few different teams that would be happy to assist you with any issues encountered while using our Digital Coupons service or mobile applications. Please provide as much detail as possible when contacting these teams so that they may assist you as quickly and efficiently as possible.

Digital Coupons Tech Support - Digital Coupons program technical support questions:
1-888-553-3003 (Monday through Friday 8:00am to 9:00pm EST)
Web form (http://www.softcoin.com/Sites/Kroger_ECoupons/Page/HelpPage)

Website Support (Online and Mobile)- Mobile application, online account and website support questions.
1-866-221-4141 (Monday through Friday 8:00am to 9:00pm EST)
Web form (https://customer.qfc.com/comments/comments.aspx)

Customer Service Center - Any general questions or customer service inquiries that cannot be answered by the teams above.
1-800- 576-4377 (Monday through Friday 8:00am to 9:00pm EST)
Web form (https://customer.qfc.com/comments/comments.aspx)